Vendor case study · October 2025
A bigger bill.
A thinner contract.
In late 2025, BrightView walked away from Botanica — ending a contract a full year early. A billion-dollar national landscape firm with ISA-certified arborists chose to leave rather than continue working with this Board. They were replaced by Gorgeous Landscapes, a small local outfit that charges extra for nearly everything BrightView used to bundle. One switch. About $35,000 a year, every year.
What our landscaping actually costs
Annual cost — BrightView's all-in fee vs. Gorgeous's base plus expected à la carte spend
A question worth asking
We're paying meaningfully more for our landscaping than we did a year ago. Walk the property. Look at the gardens, the palms, the planters, the hedges. Are we getting more?
Botanica, today.
A small story · A telling one
A $400 treatment. A $5,000 consequence.
BrightView's arborist identified this palm as treatable and recommended a $400 intervention to save it. Management ignored the recommendation. The palm died.
Replacing it — in an interior courtyard, with the access challenges that creates — is now estimated at roughly $5,000 installed. So it stays where it is. Dead. In view.
When you'd rather discredit a vendor than listen to one, this is what it looks like.
$400
Treatment recommended
by BrightView's arborist
by BrightView's arborist
$5,000
Estimated cost to replace
the dead palm
the dead palm
12.5×
The price of not
listening
listening
All-in
BrightView quoted one number that covered the whole landscape — labor, palms, hardwoods, fertilizer, pest program, mulch.
Itemized
Gorgeous quotes a base, then bills separately for irrigation reports, pest treatments, tall palms, hardwoods, mulch, storms, and events.
+$35K
The expected annual gap once the same work is actually performed. In a heavy-trim or post-storm year, the gap doubles.
Inexperienced boards think changing vendors is the answer. It rarely is. Vendor management is about building relationships, understanding the contracts you sign, and treating the people who serve us with a mix of accountability and respect. When a billion-dollar firm walks away from your business — and you replace them with a more expensive deal — that isn't strategy. That's the bill for a Board that hasn't learned how to manage vendors.
Multiply this one decision across security, cleaning, maintenance, and the rest of the operating budget — and you have your $1.79 million annual expense increase.
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